FAQ

Anyone who employs or oversees an onsite manager (an employee who also resides on the property) can sign up for and benefit from our software. MyOnsiteManager.com was specifically established and designed to automate and fulfill the legal requirements that several states have in place for apartment buildings. Here’s a closer look at who can sign up and why our service is beneficial:

• Property Owners and Managers: If you own or manage a multifamily property that requires a resident manager to live on-site, our software is tailored for you. Our system helps ensure that you comply with state laws that mandate the presence of an onsite manager.
• Compliance Requirements: Many states have specific legal requirements for apartment buildings, including the necessity of having a resident manager who lives on the property. Our software was developed with these regulations in mind.
• Automated Tracking and Management: Our platform automates the tasks associated with tracking and managing onsite managers. This includes monitoring their daily, weekly, and monthly performance, ensuring they meet all their responsibilities, and maintaining accurate records. This automation helps you stay organized and reduces the administrative burden on property managers and owners.
• Designed from Real-World Experience: MyOnsiteManager.com was born out of our own experiences and needs in managing resident managers. We understand the complexities and challenges involved in this role, and our software is designed to address these issues effectively. By signing up, you gain access to a system that has been tested and refined based on real-world use cases.
• Enhanced Efficiency and Oversight: Our software streamlines the management process, making it easier to oversee multiple onsite managers simultaneously. This is particularly beneficial for property management companies that handle several properties and need a reliable way to monitor the performance and compliance of each resident manager.
• User-Friendly Interface: The platform is designed to be user-friendly and intuitive, ensuring that property owners and managers can easily navigate and utilize all the features. This ease of use helps maximize the benefits of the software and ensures a smooth integration into your existing management processes.

In summary, MyOnsiteManager.com is ideal for property owners and managers who employ onsite managers. Our software offers a comprehensive solution to track, manage, and improve the compliance of OSM’s, ultimately leading to more efficient property management and better-managed apartment communities.

While MyOnsiteManager.com was initially developed based on the legal requirements and regulations in the state of California, we recognize that other states may have different laws governing onsite property management. Here’s how we address this and ensure our software meets your specific needs:

• Customization for State-Specific Laws: We understand that property management regulations can vary significantly from one state to another. If your state has different requirements, we are committed to working with you to customize our software to fit your specific legal context. Our goal is to provide a flexible solution that accommodates the unique regulations and standards of your state.
• Continuous Improvement: At MyOnsiteManager.com, we are dedicated to continuously improving and updating our software to keep pace with changing laws and industry standards. We actively seek feedback from our users and monitor legal developments across various states to ensure our platform remains relevant and compliant.
• Collaborative Approach: If you encounter state-specific legal requirements that are not currently addressed by our software, please contact us. We are more than willing to collaborate with you to modify and enhance our platform. This collaborative approach ensures that your property management practices are fully compliant with state laws, protecting you from potential legal issues.
• Tailored Solutions: We offer tailored solutions to meet the diverse needs of property owners and managers across different states. By understanding the specific challenges you face, we do our best to develop features and functionalities that address those unique aspects, making our software a valuable tool for your property management operations.

In summary, while MyOnsiteManager.com was originally developed with California laws in mind, we are fully prepared to enhance our software to meet the requirements of other states. Our commitment to continuous improvement and customization ensures that you receive a solution that is both compliant and effective, no matter where your properties are located. Please reach out to us to discuss your specific needs, and we will be happy to work with you to tailor our platform to fit your state laws.

Owners are individuals who have an ownership interest in the property. Property Management Companies are third-party businesses that provide property management services to owners. Both Owners and Property Management Companies would be classified as the role of ‘Owner’ in our system and would oversee the onsite managers they have through their admin account.

There is no limit to the number of onsite managers you can add to your account. Each onsite manager is billed individually. You have the flexibility to set up a single payment option for all OSMs or separate payment options for each OSM, allowing specific properties to cover their own costs.

They are considered one in the same throughout our software.

Ensuring that onsite managers consistently log their hours and update their reports is crucial for effective property management. MyOnsiteManager.com provides multiple features to help owners and property management companies stay informed about any lapses in reporting:

• Email Notifications: Owners and property management companies will receive email notifications if an onsite manager misses a report or fails to log their hours. These notifications can be customized based on your settings, allowing you to choose the frequency and type of alerts that best suit your needs. This proactive approach ensures that you are immediately aware of any compliance issues.
• Summary Reports: When you log into your account on MyOnsiteManager.com, you will have access to comprehensive summary reports. These reports provide an overview of all onsite managers' activities, highlighting any missing reports or unlogged hours. The summary reports are designed to be easy to read and understand, giving you a clear picture of each manager's performance and compliance status.
• Dashboard Alerts: In addition to email notifications and summary reports, our platform includes a dashboard that displays real-time alerts. These alerts notify you of any discrepancies, such as missing reports or unlogged hours, as soon as you log in. The dashboard serves as a centralized hub where you can quickly identify and address any issues.
• Support Team Assistance: If you have any questions or concerns about an onsite manager's reporting, you can email our support team at any time. Our dedicated support staff is available to assist you with any inquiries, provide additional information, and help resolve any issues related to report logging and compliance.
• Detailed Reporting Features: MyOnsiteManager.com offers detailed reporting features that allow you to drill down into specific data. You can view the history of reports submitted by each onsite manager, track their hours, and identify patterns or recurring issues. This level of detail helps you maintain strict oversight and ensures that all responsibilities are being met.
• Automated Reminders for Onsite Managers: To further support compliance, our system can send automated reminders to onsite managers, prompting them to log their hours and update their reports. These reminders help keep managers accountable and reduce the likelihood of missed reports.

In summary, MyOnsiteManager.com provides a robust set of tools to help owners and property management companies monitor the compliance of their onsite managers. Through customizable email notifications, summary reports, dashboard alerts, and support team assistance, you can stay informed about any missing reports or unlogged hours. Our comprehensive reporting features and automated reminders ensure that onsite managers remain accountable, leading to better-managed properties and improved operational efficiency.

Updating reports as an onsite manager is designed to be a seamless and efficient process with MyOnsiteManager.com. We offer multiple options to ensure that onsite managers can easily keep their logs up-to-date and maintain compliance with their duties:

• Mobile App and Computer Access: Onsite managers can update their reports using either a mobile app or a computer login. This flexibility allows them to choose the method that best fits their workflow and preferences, making it convenient to input their daily tasks and updates from anywhere.
• Daily Updates: Onsite managers are encouraged to update their reports every day to ensure that all work performed is accurately recorded. This daily logging helps maintain a clear and consistent record of their activities, which is essential for compliance and performance tracking.
• Notification Reminders: To help keep onsite managers accountable and ensure that reports are consistently updated, we have implemented notification reminders. These reminders can be customized to suit your preferences, prompting managers to complete their logs at specified times.
• Compliance and Accountability: By using our system, onsite managers are held accountable for their work. Regular updates and reminders help ensure that all tasks are completed and documented, providing a reliable record of their performance and activities.
• User-Friendly Interface: Our mobile app and computer platform are designed to be user-friendly and intuitive. Onsite managers can quickly learn how to navigate the system, input their work, and access their logs, making the reporting process straightforward and efficient.
• Comprehensive Tracking: The reports updated by onsite managers provide comprehensive tracking of their daily, weekly, and monthly activities. Property owners and managers can easily review these reports to monitor performance, identify areas for improvement, and ensure that all responsibilities are being met.

In summary, MyOnsiteManager.com provides onsite managers with the tools they need to update their reports efficiently and effectively. With the option to use a mobile app or computer login, daily update reminders, and a user-friendly interface, our system ensures that onsite managers can maintain compliance and accountability in their roles. This comprehensive approach to reporting helps property owners and managers stay informed and organized, leading to better-managed properties and improved performance.

The Onsite Manager Compliance Rating Score is one of our most highly demanded features and is a proprietary performance metric developed by MyOnsiteManager.com. This score is designed to provide a clear, objective measure of each onsite manager's performance and compliance with their responsibilities. Here’s how it works:

• Years of Experience and Insights: Our compliance rating score is the result of many years of working with and employing onsite managers. We have identified the key aspects of the onsite manager role that are crucial for maintaining high standards and reducing risks for property owners. These insights have been incorporated into our scoring algorithm.
• Proprietary Algorithm: The rating score is calculated using a proprietary algorithm that evaluates multiple performance indicators. These indicators cover various aspects of the onsite manager's duties, including timing of reporting, compliance with documentation, verifying of information, and more.  The algorithm weighs these many factors to generate a comprehensive performance score for each manager.
• Standardized Comparison: By using a standardized scoring system, we can compare onsite managers on an "apples to apples" basis. This standardization eliminates subjective biases and ensures that all managers are evaluated fairly and consistently based on their performance. Owners and property management companies can easily identify which managers are performing well and which areas may need improvement.
• Performance Tracking: The compliance rating score allows for continuous performance tracking. Managers can receive regular updates on their scores and view their score on their login page, which helps them improve their performance. This ongoing feedback is crucial for personal and professional growth.
• Incentives and Rewards: High-performing onsite managers can be recognized and rewarded based on their compliance rating scores. This can include promotions, bonuses, and other incentives. By linking performance to tangible rewards, we encourage onsite managers to maintain high standards and stay motivated.
• Risk Reduction: One of the primary goals of the compliance rating score is to reduce risks for property owners. By ensuring that onsite managers are consistently performing well and adhering to best practices, property owners can mitigate potential issues related to property management and tenant relations. The score helps identify any compliance gaps early, allowing for proactive intervention.
• Transparency and Accountability: The compliance rating score promotes transparency and accountability within the property management process. Owners and property management companies have access to detailed reports that explain the factors contributing to each manager's score. This transparency helps build trust and ensures that everyone involved understands the criteria for evaluation.

In summary, the Onsite Manager Compliance Rating Score developed by MyOnsiteManager.com is a powerful tool for evaluating and improving the performance of onsite managers. By using a proprietary algorithm, we provide an objective measure of each manager's effectiveness. This system supports continuous improvement, rewards high performers, reduces risks for property owners, and promotes transparency and accountability in property management.

Yes, MyOnsiteManager.com provides comprehensive tools for tracking invoices and receipts, ensuring thorough financial management and compliance. Here’s how it works:

• Detailed Tracking: Our platform is designed to help onsite managers meticulously track their expenses, including receipts, mileage, petty cash, and other expenditures. This detailed tracking is crucial for maintaining accurate financial records and ensuring transparency in financial transactions.
• Categorized Expense Management: We have segmented each expense category to make it easy for onsite managers to upload and manage their receipts. Categories include, but are not limited to, maintenance expenses, office supplies, travel and mileage, and petty cash. This organization helps in quickly locating and reviewing specific expenses.
• Receipt Upload and Storage: Onsite managers can easily upload their receipts directly into their portal using either their mobile device or computer. Each receipt is stored securely within the system, allowing for easy access and review at any time. This digital storage eliminates the hassle of managing paper receipts and reduces the risk of lost documentation.
• Reimbursement Requests: Our platform streamlines the reimbursement process. Onsite managers can submit reimbursement requests for expenses directly through their portal. These requests are tracked within the system, providing a clear record of all submitted and pending reimbursements.
• Reimbursement Confirmation: Once reimbursements have been processed and paid, onsite managers can confirm receipt of their reimbursements within the system. This feature provides a transparent and verifiable record of all financial transactions, ensuring both managers and property owners are aligned.
• Owner Access and Oversight: Property owners and management companies have access to detailed expense reports within their accounts. They can view and download copies of each receipt, review expense categories, and track the status of reimbursement requests. This access ensures that owners are kept informed and compliant with financial management practices.

In summary, MyOnsiteManager.com offers robust tools for tracking invoices and receipts, providing detailed financial management and ensuring compliance. Onsite managers can upload receipts, request reimbursements, and confirm payments, while property owners can access and review comprehensive expense reports. This system supports accurate financial tracking, transparency, and accountability, benefiting both managers and owners.

MyOnsiteManager.com ensures that onsite managers remain in compliance through a comprehensive system of tracking, reporting, and verification. Here’s how we achieve this:

• Daily Hours Submission: Onsite managers are required to submit their daily work hours through our platform. This regular submission ensures that they are consistently logging their work time, providing an accurate record of their daily activities. This not only helps in tracking productivity but also ensures compliance with labor regulations.
• Expense Reporting: Managers must report their expenses, including receipts, mileage, and petty cash, through our system. By categorizing and uploading these expenses, managers create a detailed and transparent record of their financial activities. This reporting is essential for accurate financial management and compliance with company policies and tax regulations.
• Job Duties Confirmation: Our platform requires onsite managers to regularly confirm that they are performing their job duties. This involves updating task lists, completing assigned responsibilities, and providing status reports on ongoing projects. Regular confirmation helps ensure that managers are meeting their performance expectations and adhering to their job descriptions.
• Employee Document Management: Onsite managers must ensure that all their employee documents are signed and up-to-date. This includes employment contracts, job descriptions, compliance agreements, and other essential paperwork. Our system tracks the status of these documents, prompting managers to review and sign them as needed, ensuring legal and regulatory compliance.
• Performance Tracking and Feedback: Our software includes tools for tracking manager performance through regular feedback and performance reviews. Managers receive constructive feedback based on their logged activities and performance metrics, helping them improve their skills and stay aligned with company standards.
• Automated Reminders and Notifications: To keep managers accountable, our platform sends automated reminders and notifications for various tasks and deadlines. These reminders ensure that managers complete their required duties on time, such as submitting hours, updating expenses, or signing documents. This automation reduces the risk of oversight and keeps managers on track.
• Compliance Training and Resources: MyOnsiteManager.com provides access to compliance training and resources that help managers stay informed about relevant laws and regulations. This includes training on fair housing, sexual harassment, safety protocols, and other critical areas. Regular training ensures that managers are knowledgeable and prepared to handle compliance-related issues.
• Audit Trails and Reporting: Our platform maintains detailed audit trails of all manager activities, including hours worked, expenses reported, documents signed, and tasks completed. These audit trails provide a clear and verifiable record of compliance, which is essential for audits, inspections, and regulatory reviews.
• Owner and Management Oversight: Property owners and management companies have access to comprehensive reports and dashboards that summarize manager compliance activities. This oversight allows them to monitor manager performance, review compliance status, and address any issues promptly. Transparency and accessibility to this information ensure that owners can actively participate in compliance management.

In summary, MyOnsiteManager.com keeps onsite managers in compliance through a robust system of daily hours submission, expense reporting, job duties confirmation, employee document management, performance tracking, automated reminders, compliance training, and detailed audit trails. These features work together to ensure that managers meet their responsibilities, adhere to regulations, and maintain high standards of performance and accountability.

At this time you are able to customize the notifications, automated reports, and emails in your admin account. We are constantly reinvesting into the software and we welcome all comments and suggestions.

At this time we do not have any referral discounts but will likely send out promotions and referral discounts at different times throughout the year.

Our service was created to address a critical gap in the property management industry, specifically for onsite managers (OSMs). Over the years, we have conducted extensive interviews, hired, trained, and managed numerous onsite managers, and consistently encountered a lack of support and resources tailored to this specialized field. Here's why we decided to develop MyOnsiteManager.com:

• Niche Market Needs: The role of an onsite manager is unique and requires a specific set of skills and knowledge. Despite its importance, there was a noticeable absence of dedicated training programs and support systems for these professionals. We saw a clear need for a service that could cater specifically to this niche market.
• Industry Confusion: Many property owners and managers struggled with understanding the best practices for managing onsite managers. There was considerable confusion regarding the duties, expectations, and optimal management strategies for OSMs. This lack of clarity often led to inefficiencies and mismanagement.
• Experience-Based Insights: After years of firsthand experience in the industry, we gained valuable insights into the challenges faced by both OSMs and their supervisors. This deep understanding allowed us to identify key areas where additional support and structured systems could make a significant difference.
• Comprehensive Solutions: Drawing from our extensive experience, we developed MyOnsiteManager.com to offer comprehensive solutions for training, tracking, and managing onsite managers. Our certification course provides the necessary education and skills training, while our proprietary compliance software streamlines the oversight and management processes.
• Support for Managers and Owners: Our goal is to provide much-needed support to property managers and owners, helping them effectively train, track, and manage their OSMs. By offering true systems and structured approaches, we aim to reduce the complexities and enhance the overall efficiency of managing onsite managers.

In summary, MyOnsiteManager.com was created to fill a significant gap in the property management industry. We are dedicated to providing the specialized training, support, and systems required to ensure that onsite managers are well-equipped to perform their roles effectively, ultimately leading to better-managed properties and more satisfied residents.